Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Freeconvert.in collects, uses, and protects your information when you use our free file conversion tools.
1. Overview
This Privacy Policy describes how Freeconvert.in ("we," "our," or "us") collects, uses, and shares information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about our data practices.
Key Principles
- No Registration Required: You can use all our tools without creating an account
- Temporary File Storage: Your uploaded files are automatically deleted after processing
- No Personal Data Sale: We never sell your personal information to third parties
- Encryption: All file transfers are encrypted using SSL/TLS
- Transparency: We clearly explain what data we collect and why
2. Information We Collect
We collect minimal information necessary to provide our services effectively. Here's what we collect:
2.1 Information You Provide
- Uploaded Files: Files you upload for conversion, compression, or processing
- Contact Information: When you contact us via email or contact form
- Feedback: Any feedback, comments, or suggestions you provide
2.2 Automatically Collected Information
| Data Type | Purpose | Retention |
|---|---|---|
| IP Address | Security, analytics, service optimization | 30 days |
| Browser Type | Compatibility optimization | 30 days |
| Device Information | Mobile optimization | 30 days |
| Usage Data | Service improvement | 90 days |
3. How We Use Information
We use the information we collect for the following purposes:
- Service Delivery: To process your file conversions and provide our tools
- Improvement: To enhance and optimize our services and user experience
- Security: To detect and prevent fraud, abuse, and security issues
- Communication: To respond to your inquiries and provide support
- Analytics: To analyze usage patterns and improve our tools
- Legal Compliance: To comply with applicable laws and regulations
4. File Security & Storage
We take file security very seriously. Here's how we handle your uploaded files:
Automatic File Deletion
All uploaded files are automatically deleted from our servers according to this schedule:
- Successful conversions: Deleted immediately after processing
- Failed conversions: Deleted within 1 hour
- Download links: Expire after 24 hours
- Backup copies: Removed within 72 hours
4.1 Security Measures
- Encryption: All file transfers use SSL/TLS 1.2+ encryption
- Secure Servers: Files are processed on secure, isolated servers
- Access Control: Strict access controls limit who can access files
- Regular Audits: Regular security audits and vulnerability assessments
4.2 What We Never Do
- We never permanently store your files
- We never analyze or view your file contents
- We never share your files with third parties
- We never use your files for machine learning or AI training
6. Third-Party Services
We use trusted third-party services to enhance our platform:
Service Providers
- Cloudflare: CDN and security services
- Google Analytics: Anonymous usage analytics
- Hosting Provider: Secure server infrastructure
- Email Service: Customer support communications
All third-party providers are carefully vetted and comply with data protection regulations. We share only necessary information and have data processing agreements in place.
7. Your Privacy Rights
Depending on your location, you have certain rights regarding your personal data:
- Right to Access: Request information about what data we have
- Right to Rectification: Correct inaccurate personal information
- Right to Deletion: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a usable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw previously given consent
To exercise any of these rights, please contact us using the information in Section 11.
8. GDPR & CCPA Compliance
8.1 General Data Protection Regulation (GDPR)
If you are in the European Economic Area (EEA), you have additional rights under GDPR:
- We act as a data controller for personal data
- Our legal basis for processing is legitimate interest and consent
- We have a Data Protection Officer (contact details in Section 11)
- We implement appropriate technical and organizational measures
8.2 California Consumer Privacy Act (CCPA)
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Parental Controls
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top
- Providing notice on our website for significant changes
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Need Help with Privacy?
Our team is here to help with any privacy-related questions or concerns.
Contact Our Privacy Team11.1 Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer:
- Email: dpo@freeconvert.in
- Subject: "GDPR Inquiry - Privacy Policy"
- Response Time: Within 30 days as required by GDPR
11.2 General Contact
- Support Email: support@freeconvert.in
- Business Inquiries: business@freeconvert.in
- Postal Address: [Your Business Address]